Account access suspended

Discussion in 'Game Help and Tips' started by kuyajazy, Feb 16, 2017.

  1. kuyajazy

    kuyajazy New Member

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    Dear Gm's / Support team.
    Why does my account has been Suspended and i cant lon in into game... before it happen i was severaly got dc's and log-in many time.. when i was into game log.. i havnt a character.. then i relog-in again.. when it happen it say " Account access suspended"... i didnt do anything or using any third party program.. i was playing equally.. hope that you would help me and get back into game.. thanks godbless...


    Sinserly your's
    Wati... m20 royal Serpent..
     
  2. El3ktro

    El3ktro New Member

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    same happens to me! m8 Royal Serpent #El3ktro
     
  3. kuyajazy

    kuyajazy New Member

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    Did your account back?? i wasnt able to lon in several hours.. so sad
     
  4. El3ktro

    El3ktro New Member

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    No, idk why this happenned... pfff
     
  5. Mr0blivionz

    Mr0blivionz Well-Known Member

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    Same El3ktro from redemption server?
     
  6. Tremurtot

    Tremurtot New Member

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    Same ishue with me after last night when server whent down:(
     
  7. kuyajazy

    kuyajazy New Member

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    i hope GM's can read our issues cuz its i wanna get back my account
     
  8. El3ktro

    El3ktro New Member

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    Yes Mr Oblivionz :p
    Yea i hope they fix it, already passed 24hours...
     
  9. [GM]Shinnen

    [GM]Shinnen RedFox Games Staff Member

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    Please send in a ticket if you are having account related problems. Thank you.
     
  10. Alucard007

    Alucard007 Active Member

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    I'm having the same problem now but I don't know if it's because of how many times I tried to get back into game through steam and somehow it counted as long in attempts or what. I already sent in a ticket for it though. RT
    #25167 I'm not trying to get GMs to pay attention to me immediately I'm just saying you're not the only person with this problem right now. Until then I suggest we find something else to play and let the GM do his job. Hopefully it won't take to long but oh well. Oh and the situation you mentioned with not being able to log in and then suddenly being suspended is very similar so I don't think it's a coincidence. We just have to try and be patient while they look into it. In the mean time playing another game but I'll check in regularly. I hope you all get back in soon too.
     
  11. nivleik

    nivleik Active Member

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    this happened to me once, i panicked at first, and tried going to the playredfox's site which was down too...
    by then i realized it must be the same DDOS issue..you just have to wait for hours
    or until the site is working again, when the site is up, then so as the server...
     
    [GM]Shinnen likes this.
  12. kuyajazy

    kuyajazy New Member

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    can some tell me how to send a ticket please.. ive been suspended about almost 2days.. please i want to get back my account..
     
  13. kuyajazy

    kuyajazy New Member

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    i hope i could get back my account i relly missed my char..
     
  14. Alucard007

    Alucard007 Active Member

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    Oh okay man. I appreciate the information. Thanks brother.
     
  15. Alucard007

    Alucard007 Active Member

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    Go to " My account " Then to " My Tickets " Then go to " New Support Ticket " and describe your problem. Give them as much information as you can accurately. Then wait for a reply.
     
    thenathan76 likes this.
  16. kuyajazy

    kuyajazy New Member

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    its been 2 days now and no reply on GM/'s :(
     
  17. Alucard007

    Alucard007 Active Member

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    I'm back in again. So that was less than 24 hours. Pretty good response time. If you sent that ticket in about it and you did nothing wrong then you will probably get a pretty fast response. Hope you get back in bro.
     
  18. kuyajazy

    kuyajazy New Member

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    yesssssssssss i want to celebrate.. im back thanks to the quick response...love it
     
  19. Alucard007

    Alucard007 Active Member

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    Glad to hear it buddy.
     
  20. markyqv

    markyqv New Member

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    Sir why my account access suspended too? pls help
     

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