Back on OGPlanet I was very active in trying to help people solve bugs and issues in general. I plan on doing that on RedFox to, but in this thread I want to teach people how to send a proper ticket and how to report bugs and seek help more clearly. When sending a ticket to the support team or seeking help on the forums follow these steps. #1:You should include: Bug Type: Game Crash, Dialogue Issue, Graphical Bug, etc Bug Description: A brief description explaining the issue. How to Reproduce A step by step description of how to replicate the issue Date and Time: When you encountered this issue Location: Where you encountered this issue Screenshots: Any screenshots you may be able to provide that document the issue. #2:If you don't get any errors and there is noting to take a screen shot of, but your game is crashing or your lagging send or post your dxdiag. A dxdiag.txt file so that we can check your system settings, hardware and driver details. To obtain the dxdiag.txt file: Click on Start Click on Run Type dxdiag then press enter Click the Save All Information button Note: Some Vista users will need to execute the RUN tool by going to your Control Panel and selecting Taskbar and Start Menu → Customize and scrolling down until you find the Run Command. Check the box and apply. Then follow the instructions above. Note: If you use Windows 8 you can open the dxdiag tool by pressing the Windows-key and typing dxdiag
