NOTICE Server Instability Issues - April 7, 2023 (Resolved)

Discussion in 'Notices' started by [GM]Kyubi, Apr 6, 2023.

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  1. [GM]Kyubi

    [GM]Kyubi RedFox Games Staff Member

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    Dear Fighters,

    We are aware of server instability issues and are monitoring the situation. For the time being, we'd like to ask for your patience and apologize for the gameplay disruption.

    Thank you,
    Rumble Fighter Team
     
    Last edited by a moderator: Apr 7, 2023
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  2. Starberry

    Starberry Community Moderator (RuF) Discord Admin (RuF & 9D) Forum Moderator

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    Additionally, please beware of impersonators pretending to be staff members in-game. Our team will never promise any items or benefits to you. We will never assist with account related inquiries in-game, and only through the RedFox Support Portal.
     
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  3. Starberry

    Starberry Community Moderator (RuF) Discord Admin (RuF & 9D) Forum Moderator

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    Update: Our team is still working on the server issues and would appreciate your continued patience.

    We plan to compensate players due to the downtime and will announce the details of compensation at a future date.
     
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  4. Starberry

    Starberry Community Moderator (RuF) Discord Admin (RuF & 9D) Forum Moderator

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    Update 2: We are awaiting a response from the appropriate team involved with the servers.

    We are also aware of staff member impersonators in-game, such as [TA]Support. Once again, do note that staff members will never make an appearance in-game, and if we do - will state that we will through our official Discord and/or RedFox Games Official Forums.

    Thank you for your continued patience during this time.
     
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  5. Starberry

    Starberry Community Moderator (RuF) Discord Admin (RuF & 9D) Forum Moderator

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    Update 3: Game servers have stabilized. However, we will continue to monitor on the changes.
     
  6. Starberry

    Starberry Community Moderator (RuF) Discord Admin (RuF & 9D) Forum Moderator

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    Update 4: As mentioned previously, we apologize for the disruption in game service between April 4 - April 19, 2023.

    Compensation will be provided for players that logged in between April 4 (after maintenance) until April 25, 2023 (before maintenance). The compensation package will be distributed no later than April 27, 2023.
    • Orichalcon Coupon Package (x3)
      • Each package contains 5 Orichalcon Coupons.
    • Proof of Passion (x9)
    • Relic of Hercules (x9)
    • 15,000 Carats Coupon
    Furthermore, we'll have an exclusive Rumble Fighter event where players that log in starting on April 27, 2023 will be eligible to receive the following rewards, based on the accumulated days logged in. These will be distributed automatically upon logging into the game, and will end on May 9th, 2023 (before maintenance).

    • Day 1 - Master Enchant Card
    • Day 2 - Event Rare Box*
    • Day 3 - Master Enchant Card
    • Day 4 - Thank You Gift Box - Scroll
    • Day 5 - Special Key - Scroll
    • Day 6 - Thank You Gift Box - ExoCore
    • Day 7 - Special Key - ExoCore
    • Day 8 - Event Rare Box*
    • Day 9 - Master Enchant Card
    * - Event Rare Box contains one of the following boxes: Cursed Vladimir Chest, Legendary Alchemist Box, Sealed Storm Power & Dark Phoenix Chest
    Note: The Thank You Gift Boxes can be opened by activating the key with 2,500 EXP, and contains only permanent skill items.
     
    Last edited: May 1, 2023
  7. Starberry

    Starberry Community Moderator (RuF) Discord Admin (RuF & 9D) Forum Moderator

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    We are aware of the Thank You Chest not providing the key as intended.

    For the time being, please check if the key will be distributed on the next day, and to continue logging in daily for your rewards.

    Thank you,
    Rumble Fighter Team




    EDIT: We have confirmed with the developers that the key for the Thank You Boxes will be given during the next day and have changed the distribution timetable in accordance to this. We apologize for any inconvenience caused.
     
    Last edited: May 1, 2023
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