running game issue after this patch

Discussion in 'General Discussion' started by b1achi, Nov 7, 2022.

  1. b1achi

    b1achi New Member

    Joined:
    Nov 7, 2022
    Messages:
    1
    Likes Received:
    0
    hi all,
    impossible to run the game after the last patch.
    I'm under Windows10.
    after clicking on start button launcher seems to work, i can see game guard and Xkernel launching router login then black screen with only the game mouse pointer and finally crash after few seconds.
    If any ideas ?

    Thx
     
    Last edited: Dec 5, 2022
  2. [GM]Ahri

    [GM]Ahri RedFox Games Staff Member

    Joined:
    Dec 28, 2015
    Messages:
    2,139
    Likes Received:
    3,037
    Hi,

    When was the last time you logged into the game? We check your posting account, and there are no activities of game login. We will need more information from you to help you with the troubleshooting. Are you using steam client or our official direct client? Have you tried running the game in Window mode? Please provide us with a video showing the issue. Using Windows 10, you can record by holding Win+G to capture. Furthermore, you can contact our support team by sending us a helpdesk ticket: https://help.playredfox.com/en/support/tickets
     

Share This Page