Setting problem and more

Discussion in 'Game Help and Tips' started by TrSLvR, Feb 12, 2021.

  1. TrSLvR

    TrSLvR New Member

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    Hi, i need some help for some error. Firstly i don't change screen resolution because i don't open setting menu, i cliked the button but it dont open. Secondly i have crash on game but i dont take error code or something like that just closed game randomly and i don't get it, thanks in advance.
     
  2. [GM]Ryu

    [GM]Ryu RedFox Games Staff Member

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    As far as resolution you can click on settings and adjust it to your monitor resolution or you can play in window mode. You may want to check your Windows Security or Anti-virus for blocked files from the Twelve Sky 2 folder.

    Windows Security> Virus Protection > Protection History to check if any files from TwelveSky2 Folder. You may have to re-install again if the Windows Defender/Firewall deleted the files.
     
  3. TrSLvR

    TrSLvR New Member

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    Hi again, i try every of solution of this problem but it didn't do any good. I tried to steam way, download and install it normal but it still didn't. My drivers have last uptades, i closed my defenders every section. I need still help, i write my pc specs maybe this is help to solution.
    Ryzen 5 2600
    Radeon RX590
    16 Gb Ram
    Win10 Pro 64Bit
    Dx12
     
  4. Emporioz

    Emporioz Active Member

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    You could try some resolutions out in the config u need to restart the game after every change.
    resolution.png
     
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  5. TrSLvR

    TrSLvR New Member

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    This is helpful advice, i could that but this closed problem very annoying. Thanks for your time.
     
  6. Emporioz

    Emporioz Active Member

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    I wrote a common erorrs and troubleshoot guide these steps may help to get rid of your game close randomly problem.

    Game closes after cinematic/random after couple minutes:
    This issue is typically caused by a Windows Security or Anti-virus have either deleted or quarantined a file from the TwelveSky2 Folder. (Same as "Game wont Start")
    1. Check if your AntiVir moved files associated with TwelveSky2 Classic into quarantine and restore the files.
      • Open the AntiVir user interface and click Security → Quarantine.
      • Tick the desired file and Restore.
    2. Check if your WinDefender moved associated with TwelveSky2 Classic into quarantine and restore the files.
      • Open Windows Security.
      • Select Virus & threat protection and then click Protection history.
      • In the list of all recent items, filter on Quarantined Items.
      • Select an item you want to keep, and take an action, such as restore.
    3. Whitelist those files within your AntiVir/WinDefender/Firewall
      • Open Windows Defender Security Center.
      • Click Virus & threat protection.
      • Click Virus & threat protection settings.
      • Scroll down to Exclusions.
      • Click the Add or remove exclusions.
      • Click the Add an exclusion button to display a drop-down list.
      • Select Folder.
      • Continue with the on-screen directions to add the new folder exclusion.
     
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