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After a ridiculous rollback error, every single item on my character disappeared. Now the GMs are simply telling me that they cannot find any history for that character and therefore they will not resolve my case. I would like to ask: on July 29 at around 11:24 PM (GMT+7), wasn't the entire server disconnected? And wasn't everyone affected by the rollback? I was affected as well, but unlike everyone else, all of my items completely disappeared. I am extremely disappointed with how the GMs are handling this issue. The items I lost were all of significant value. Please listen to me and investigate this case properly.
GM, please help me resolve this issue. I believe my case is extremely serious. If it is not handled properly, it will have a negative impact on other players' confidence in the game. No one wants to risk losing all the items and assets they have spent years accumulating because of a single server crash, only to have the issue left unresolved.
