Game just won't open :(

Discussion in 'Game Help and Tips' started by Mikedog, Oct 16, 2020.

  1. EmranLmfao

    EmranLmfao Active Member

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    I also tried to run it with BitDefender off and VPN on, no results

    NEW : Fixed this ''Receiving file index...'' but now its the same problem like in the beginning (My launcher starts and nothing comes in after)

    @Starberry
     
    Last edited: Dec 17, 2020
  2. Starberry

    Starberry Tournament Ambassador & Discord Admin Forum Moderator

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    Hmm this is odd. May I see your GameGuard folder (the one provided to you).

    Then I’ll need a video demo of what’s going on.
     
  3. M0nstersBDAY

    M0nstersBDAY Member

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    Just spam alt-tab and click back into the game until you can see the login menu in "Full Screen". Really dumb old bug.
    As far as getting stuck on Receiving file index..., just turn on a VPN then start the game. Then it will be fixed after that with no VPN.

    You welcome
     
  4. AldenErasmus

    AldenErasmus New Member

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    I can't access the link to update the game?
    I have found a link and a website that offers reputable and free mobile games to interested users at the site among us mod apk
     
    Last edited: Jan 15, 2021
  5. Starberry

    Starberry Tournament Ambassador & Discord Admin Forum Moderator

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    Hey there, are you still experiencing issues with updating your game client? If so, fill us on the details~
     
  6. EmranLmfao

    EmranLmfao Active Member

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    Hi Starberry!
    Is it possible that I share my screen with you in a discord call? My screen-recorder isn't working proprely.
     
  7. Starberry

    Starberry Tournament Ambassador & Discord Admin Forum Moderator

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    Unfortunately I cannot do that. You can make a screen recording easily with a software like Fraps or Bandicam.
     
  8. EmranLmfao

    EmranLmfao Active Member

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    I've also tried it with VPN on, doesnt change anything

    ty
     
  9. Starberry

    Starberry Tournament Ambassador & Discord Admin Forum Moderator

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    Thanks for the video. For starters, since you have Bitdefender... can you actually remove it completely and try again?
     
  10. EmranLmfao

    EmranLmfao Active Member

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    Ah... I turned off bitdefender AND all the options in there (firewall, etc)...
    AND ITS WORKING! OMG thank you very much

    Also... is there a way to have it windowed but bigger than 1680x945?

    ty again
     
  11. Starberry

    Starberry Tournament Ambassador & Discord Admin Forum Moderator

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    You can go up to the highest setting, which is 1080p.

    If you find that your game isn't working again after fiddling with the settings - you can follow the steps in this thread to revert the changes: https://forums.playredfox.com/index...ue-small-screens-first-time-installers.45081/
     

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