Most likely slow responses due to holidays. new years was just last week, maybe give it like a week or two for them to ramp back up into work season
Hello, Please note that our team will respond to your inquiry as soon as we can. Thank you for your patience as we've received many tickets over the holiday season.
You realize this is how they "work" right.. Give you some bs excuse, and then go be lazy wondering when they gonna do a difficult box/bm rotation "update".. xD