Lost monthly award & pet 3 lvl & and lvl on char

Discussion in 'General Discussion' started by rosalinda9, Mar 28, 2021.

  1. rosalinda9

    rosalinda9 New Member

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    My character DeThrinidad on server Tao after update lost pet 3 lvl jianjj or smth like that (pet from Halloween event)
    Also I lost one lvl - is6 on my char, after update I became is5 with no idea (I correctly remember my lvl, cause I lvl it up on previous op pack +18
    But the one of the biggest problem is lost monthly reward - it was 203 hours in game for a month, but after update it became 7 hours
    I can’t get monthly reward cause char stocked in hefei, so I lost three blue dragon boxes

    And yes, I wrote to the support a lot of tickets, at old one there is no answer, the new one they immediately deleted

    please check the problem and return lost things please
     
  2. [GM]Ahri

    [GM]Ahri RedFox Games Staff Member

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    Hi rosalinda,

    There is no need to send in multiple tickets for the same issue. Your duplicate tickets will either be merged to your original ticket or will be deleted. We ask you kindly to wait until the team can get to your ticket. We have received an influx amount of tickets since last Wednesday. Sending in more tickets will not get you a reply any faster.

    As for your character's level, we have logs that we can verify and will fix the issue accordingly to your report. However, the issue with your pet, Jiangsi was not one of the pets affected by the Pet issue. It was all Superior Pets that had changed into a different Pet. If you had a (Superior) Blue Dragon, it became Jiangsi. The playtime bonus was impacted because of the server down the issue, and the team will either compensate you the item or accumulated time.
     
    rosalinda9 likes this.
  3. rosalinda9

    rosalinda9 New Member

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    At least I have any answer, thank you! I will wait❤️
     
  4. rosalinda9

    rosalinda9 New Member

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    So u can check any problem and any issue before and after update, but when u lost MY LVL IS6
    U can’t see no evidence????? REALLY?! check logs and return me my lvl
    My league can say that my lvl was is6 before update
    And I have this fking pet 3 lvl joanshi on my char
    Now it’s lost
    I dunno how it’s disappear after this stupid update
    RETURN MY LVL BACK!
    I bought op pack +18 for up lvl
    And I get is6 approximately to the end of this pack
    CHECK THIS !!!!!!!
    Very good answer after 14 days aster problem
     

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  5. superdildog

    superdildog Active Member

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    Aren't you one of the guys who took screenshots on their pvps? Or when they find a nice area/view in-game? It can help as an evidence if there's a screenshot showing your level.
     
  6. rosalinda9

    rosalinda9 New Member

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    I don’t pvp in game, I’m pve char
    So if I took any good place or view I tip in game settings - display your/other name
     
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  7. ozzy1920

    ozzy1920 Active Member

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    Her char was IS6 long ago. We did LLGC together many times after that.
     
  8. enotC4

    enotC4 New Member

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    I wouldn't ignore this post.... Ppl who work in support, I understand you have a lot of tickets, but this situation when a player loses a whole level at such a high level as IS6(246) ... How many players should face this problem that you take this problem seriously? There is a lot of bugs. So accept that there is one more. After installing updates on the server you could miss this one.
     
  9. rosalinda9

    rosalinda9 New Member

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    so from 24th of March there is still no dealing with my issue! Return my lvl back! U can check any info - who/when/where/why - so go ur job - CHECK IT!!!!!! I bought pack +18 on 11/20/2020, I used it for month and I get lvls from is2 to is6!!!!!!!!!!!!!! CHECK IT OMG!
     
  10. [GM]Ahri

    [GM]Ahri RedFox Games Staff Member

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    Hi rosalinda9,

    As support has said, your character DeThrinidad was level 245 before maintenance. I have also reviewed your character level history, and your character has never leveled up to 246. I told support to reply to your ticket to provide you more information on your character's level history.
     
  11. rosalinda9

    rosalinda9 New Member

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    Omg really? I have never been is6?! And ppl don’t see my lvl up in league, and they don’t congrats me for that, and I don’t run icy palace on red passes easier way in +18, and they don’t even see my lvl in parties? Really? So good work, really, so good. It was ur problem and the only one answer - that I’m lying
    Good, very good
    How can I contact with main administrator to resolve my problem, if u and support can do nothing to me
    Everything crashed after maintenance, but u still don’t believe ppl
     
  12. rosalinda9

    rosalinda9 New Member

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    Support show lvl up history for March 2021? I lvled up in December 2020, not this year
     
  13. Sedolh

    Sedolh Active Member

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    Dude reply to the tickets and not fight it here
     
  14. rosalinda9

    rosalinda9 New Member

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    I have a problem and I will fight anywhere I want
     
  15. ozzy1920

    ozzy1920 Active Member

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    Like i said, she leveled up long ago.
     
  16. rosalinda9

    rosalinda9 New Member

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    answer of support - char can be deleveled by user. How? I delete a lvl of my char by myself?
    Check it again
    One more time, two times, through times, million times if it will be need!!!!!!!!!
     

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  17. Sedolh

    Sedolh Active Member

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    Good question how can u delevel urself??
    It means that u are is6 then do some trick and reach is2??

    How isntjat possible
     
  18. rosalinda9

    rosalinda9 New Member

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    So u see answer of support? It’s not my imagination

    it can be deleveled by user. Questions is - what user? Me? I’m just player and I don’t have any admin permission
     

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