My character DeThrinidad on server Tao after update lost pet 3 lvl jianjj or smth like that (pet from Halloween event) Also I lost one lvl - is6 on my char, after update I became is5 with no idea (I correctly remember my lvl, cause I lvl it up on previous op pack +18 But the one of the biggest problem is lost monthly reward - it was 203 hours in game for a month, but after update it became 7 hours I can’t get monthly reward cause char stocked in hefei, so I lost three blue dragon boxes And yes, I wrote to the support a lot of tickets, at old one there is no answer, the new one they immediately deleted please check the problem and return lost things please
Hi rosalinda, There is no need to send in multiple tickets for the same issue. Your duplicate tickets will either be merged to your original ticket or will be deleted. We ask you kindly to wait until the team can get to your ticket. We have received an influx amount of tickets since last Wednesday. Sending in more tickets will not get you a reply any faster. As for your character's level, we have logs that we can verify and will fix the issue accordingly to your report. However, the issue with your pet, Jiangsi was not one of the pets affected by the Pet issue. It was all Superior Pets that had changed into a different Pet. If you had a (Superior) Blue Dragon, it became Jiangsi. The playtime bonus was impacted because of the server down the issue, and the team will either compensate you the item or accumulated time.
So u can check any problem and any issue before and after update, but when u lost MY LVL IS6 U can’t see no evidence????? REALLY?! check logs and return me my lvl My league can say that my lvl was is6 before update And I have this fking pet 3 lvl joanshi on my char Now it’s lost I dunno how it’s disappear after this stupid update RETURN MY LVL BACK! I bought op pack +18 for up lvl And I get is6 approximately to the end of this pack CHECK THIS !!!!!!! Very good answer after 14 days aster problem
Aren't you one of the guys who took screenshots on their pvps? Or when they find a nice area/view in-game? It can help as an evidence if there's a screenshot showing your level.
I don’t pvp in game, I’m pve char So if I took any good place or view I tip in game settings - display your/other name
I wouldn't ignore this post.... Ppl who work in support, I understand you have a lot of tickets, but this situation when a player loses a whole level at such a high level as IS6(246) ... How many players should face this problem that you take this problem seriously? There is a lot of bugs. So accept that there is one more. After installing updates on the server you could miss this one.
so from 24th of March there is still no dealing with my issue! Return my lvl back! U can check any info - who/when/where/why - so go ur job - CHECK IT!!!!!! I bought pack +18 on 11/20/2020, I used it for month and I get lvls from is2 to is6!!!!!!!!!!!!!! CHECK IT OMG!
Hi rosalinda9, As support has said, your character DeThrinidad was level 245 before maintenance. I have also reviewed your character level history, and your character has never leveled up to 246. I told support to reply to your ticket to provide you more information on your character's level history.
Omg really? I have never been is6?! And ppl don’t see my lvl up in league, and they don’t congrats me for that, and I don’t run icy palace on red passes easier way in +18, and they don’t even see my lvl in parties? Really? So good work, really, so good. It was ur problem and the only one answer - that I’m lying Good, very good How can I contact with main administrator to resolve my problem, if u and support can do nothing to me Everything crashed after maintenance, but u still don’t believe ppl
answer of support - char can be deleveled by user. How? I delete a lvl of my char by myself? Check it again One more time, two times, through times, million times if it will be need!!!!!!!!!
Good question how can u delevel urself?? It means that u are is6 then do some trick and reach is2?? How isntjat possible
So u see answer of support? It’s not my imagination it can be deleveled by user. Questions is - what user? Me? I’m just player and I don’t have any admin permission