Ticket Response Time

Discussion in 'General Discussion' started by Dreen, May 21, 2019.

  1. Dreen

    Dreen Active Member

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    How long does it take for the support team to answer tickets? Like an ETA?
     
  2. Trollamite

    Trollamite Active Member

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    Personally I've waited 1 to 3 days. All minor problems though. So it probably depends on the complexity of the issue.
     
  3. Ozbud

    Ozbud Well-Known Member

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    For me usually just depends on the time of day I submit a ticket. If GM asleep then it takes a bit longer, if they're awake its not very often I wait more than a day for a response.
    Sometimes the responses can be pretty poor hinting at a lack of understanding about what has been asked in terms of something to do with gameplay. Support for technical issues however is generally much better than general gameplay enquiries.
     

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