Thanks customer support, very cool!

Discussion in 'Off Topic' started by lll111123, Jan 3, 2019.

  1. lll111123

    lll111123 Well-Known Member

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  2. Explicans

    Explicans Member

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    GM'S When they see everyones tickets while they were on vacation Eat_it,_cak.jpg
     
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  3. HumoLoco

    HumoLoco Clean Up Crew

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    I dont understand.

    cuz I got less than 1 day da respond everytime i created ticket support af
     
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  4. lll111123

    lll111123 Well-Known Member

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    If they really did leave their entire support ticket staff unattended, I have no words for this brain dead game? Company? I get that there would be a delay for the holidays but come on, an entire game customer support unattended for over a week?
     
    Last edited: Jan 3, 2019
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  5. oTedd

    oTedd Member

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    Got a response in 1 day, Maybe they prioritize certain topics or problems over others.
     
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  6. Pasha

    Pasha Well-Known Member

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    Cuz they are scared of you af . They prob got notifications when you are sending tickets lel
     
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  7. HumoLoco

    HumoLoco Clean Up Crew

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    indeed they instant responded me in less 30 min sometime.
     
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  8. WhoYu

    WhoYu Well-Known Member

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    I once sent a ticket about the game being broken and they replied in seconds with a spenders and loot boxes.
     
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  9. HoneySwiss

    HoneySwiss Well-Known Member

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    737AD214-0683-491C-AE1F-01B3A1B54BD2.jpeg
     
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  10. Draygashi

    Draygashi World Record (Al Hata), CUC

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    It’s hit and miss. I sent my enchantment prize claim ticket today and got a reply within 40 minutes, but another ticket on the same account has yet to get a reply for 22 days.
     
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  11. Starberry

    Starberry Community Moderator (RuF) Discord Admin (RuF & 9D) Forum Moderator

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    Removed.
     
    Last edited: Jan 4, 2019
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  12. iwannadielel

    iwannadielel Well-Known Member

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    Redfox’s customer support system
    5FEB1168-A1FC-43E5-8A8B-D1D4E29688BB.jpeg
     
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  13. [GM]Toast

    [GM]Toast RedFox Games Staff Member

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    No. We had a reduced staff over the holiday season, because it was... the holidays. We had people still answering tickets during the holiday season as well.

    P.S. Your issue is a bit more complicated than most and will take some time. I hope you understand.
     
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  14. lll111123

    lll111123 Well-Known Member

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    7C6CE6B2-F83F-4D90-A44A-51CA52BFC93F.png How is this any hard to respond to? All i wanted to hear was “we’ll make sure to look into it and send this over to our coding team” it’s not rocket science...
     
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  15. StarsRf

    StarsRf Member

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    Staff must be taking a long nap [​IMG]
     
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  16. Draygashi

    Draygashi World Record (Al Hata), CUC

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    Is it by any chance the Traditional Korean suit or something like that?
     
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  17. lll111123

    lll111123 Well-Known Member

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    YEs!
     
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  18. Draygashi

    Draygashi World Record (Al Hata), CUC

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    I believe you can get rid of it by switching to either a female or shaman class (don't remember the specific class), and it will start the 14 day count down after you equip it and then you can sell it.
     
  19. HumoLoco

    HumoLoco Clean Up Crew

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    reported for racist af <3
     
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  20. Draygashi

    Draygashi World Record (Al Hata), CUC

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    Report NimoniX for being racist.
     
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