Network error

Discussion in 'Game Help and Tips' started by LordoftimeX, Feb 13, 2019.

  1. LordoftimeX

    LordoftimeX New Member

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    I've tried to create an account to be able to play with my friends, but I'm not being allowed to log in?
     
  2. [GM]Ryu

    [GM]Ryu RedFox Games Staff Member

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    Can you upload a screenshot of the network error so we can analyze the issue?
     
  3. LordoftimeX

    LordoftimeX New Member

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  4. LordoftimeX

    LordoftimeX New Member

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  5. Emporioz

    Emporioz Active Member

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    thats the error for just wrong user/password
    double check uppercase letter
     
  6. Alinosia

    Alinosia New Member

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    I purposely ignored an upper case letter to see if that was the case. It specifically tells you "wrong email and/or password". I cannot log in with or without the uppercase letter. When using the right password, I get Network 004 as an error. When using the wrong pass, I get the password error.. Something is wrong with the login.
     
  7. TheTunechiLee

    TheTunechiLee New Member

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    Same, iv'e been having the same network 004 issue
     
  8. Dakora

    Dakora Member

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    It seems every new account gets this Network error 004 I just made a new account to check and yeah same error. GM's will need to look into it :)
     
  9. [GM]Ryu

    [GM]Ryu RedFox Games Staff Member

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    We are currently aware that there seems to be an issue with the servers today that is currently affecting all RedFox Games. Our developers are currently looking into the issue. We apologize for the inconvenience we will continue to update the community.
     
  10. [GM]Ryu

    [GM]Ryu RedFox Games Staff Member

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    Update: The servers are now stabilized. We will continue to monitor the issue. Players can log back in game now. Thankyou for being patient during the server issue.
     
  11. Xyros

    Xyros New Member

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    Network error 004 seems to still exist with accounts that were just made today
     
  12. reddragon94

    reddragon94 New Member

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    At the launcher menu, I try to click "Start Game" doesn't let me even enter the game. Is that apart of the Issue too?
     
  13. JeffChate

    JeffChate New Member

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    I took a video trying to login with a new account, it seems any new account that has been created for the past week is getting this error.
     
  14. JeffChate

    JeffChate New Member

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    Hope this gets fixed, new players can't even enter the game :(
     
  15. [GM]Ryu

    [GM]Ryu RedFox Games Staff Member

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    Update: We are doing a quick Server Restart now to see if this will fix Network Error #004 issue that some players are experiencing.
     
    JeffChate likes this.
  16. JeffChate

    JeffChate New Member

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    Sadly network error still there hmm I think it has to do with making an account on the site
     
  17. [GM]Ryu

    [GM]Ryu RedFox Games Staff Member

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    Update: Servers are now open once again and unfortunately the error for new registered users still persist. We have put on an official notice regarding this issue. We are currently investigating the cause of the issue and will update the community once it has been fixed. All previously registered accounts should still be able to log in game.
     
    JeffChate likes this.

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