I dont log in game

Discussion in 'Player to Player Support' started by KhachVoDanh, Jun 6, 2018.

  1. KhachVoDanh

    KhachVoDanh New Member

    Joined:
    May 30, 2018
    Messages:
    8
    Likes Received:
    1
    Hi all
    In 2 weeks recently, i have not loged in this game. When i started with this app, app's window run, but i press " Start". I didnt see a log in window. I checked in " Task " window. I saw this app what run with " Window problem reporting", after they turned off in " Task window". What is "error" ?. How can i fix that. Thanks for reading.
     
  2. ChowChow

    ChowChow Active Member

    Joined:
    Mar 29, 2018
    Messages:
    134
    Likes Received:
    40
    what? provide some images. It will help clarify your problem.
     
  3. KhachVoDanh

    KhachVoDanh New Member

    Joined:
    May 30, 2018
    Messages:
    8
    Likes Received:
    1
    a.jpg I press " game start" , after Xlaucher icon in image will vanish and nothing ( do not open new game window). It is so fast and i dont take a photo. If i do that again, it will be recurrence @@
     
  4. ChowChow

    ChowChow Active Member

    Joined:
    Mar 29, 2018
    Messages:
    134
    Likes Received:
    40
    This often occurs due to background program interference. You need to end some of them like skype or adobe.

    Then try running the launcher in administrator.

    If all fails reinstall the 9D. Run as administrator.
     
    KhachVoDanh likes this.
  5. KhachVoDanh

    KhachVoDanh New Member

    Joined:
    May 30, 2018
    Messages:
    8
    Likes Received:
    1
    b.jpg
    After i did as your guide and reinstall but it didnt run. I take a photo about this error. It often run with " windows problem reporting" as top image. I used win 10 for my laptop.
     
  6. ChowChow

    ChowChow Active Member

    Joined:
    Mar 29, 2018
    Messages:
    134
    Likes Received:
    40
    Did you try ending your anti-virus / windows defender?
     
  7. KhachVoDanh

    KhachVoDanh New Member

    Joined:
    May 30, 2018
    Messages:
    8
    Likes Received:
    1
    i turned off kaspersky but with windows defender, i dont know how can turn off it?
     
  8. KhachVoDanh

    KhachVoDanh New Member

    Joined:
    May 30, 2018
    Messages:
    8
    Likes Received:
    1
    i turned off all but this game didnt run @@
     
  9. dixbutts

    dixbutts Well-Known Member

    Joined:
    Dec 31, 2015
    Messages:
    403
    Likes Received:
    338
    Check the 9D Awaken directory for EOD.log. Open it up and see if it says any sort of error after you receive the "Windows Problem Reporting" popup.

    [​IMG]

    Make sure your Windows 10 has the latest Windows Updates. You can also try setting the NDLauncher.exe and NINEDRAGONS.exe files to a compatibility mode to see if that fixes it.
     
  10. KhachVoDanh

    KhachVoDanh New Member

    Joined:
    May 30, 2018
    Messages:
    8
    Likes Received:
    1
    Thanks for your support. But i dont find "EOD.log" in 9D Awaken folder. When i set 2 files " NDLauncher.exe and NINEDRAGONS.exe" to a comatibility mde but this game doesnt run. @@
     
  11. dixbutts

    dixbutts Well-Known Member

    Joined:
    Dec 31, 2015
    Messages:
    403
    Likes Received:
    338
    If there is no EOD.log file then the game probably never opens. Check for a XLauncher.log file and see if there's any errors inside. You could also try using the Steam version to see if that one works.

    [​IMG]
     
  12. KhachVoDanh

    KhachVoDanh New Member

    Joined:
    May 30, 2018
    Messages:
    8
    Likes Received:
    1
    I did all as your ideal but it hasnt played yet T__T
     
  13. KhachVoDanh

    KhachVoDanh New Member

    Joined:
    May 30, 2018
    Messages:
    8
    Likes Received:
    1
    Thank for all your support. i reset win 10 on my laptop after i reinstall this game and i can login into game. T___T. i will close topic at here.
     
    dixbutts likes this.

Share This Page