ERROR EN LA TIENDA CASH ITEMS NO APARECEN

Discussion in 'Off Topic' started by SirElche, May 5, 2016.

  1. SirElche

    SirElche New Member

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    hola quisiera que por favor me ayudaran a resolver este error de la tienda cash de Karos Returns , el dia de hoy 5 de mayo del 2016, realize una recarga en la cual compre un set cash nivel 40 chino, y siendo las 5 de la tarde queria comprar otro set cash pirata y cuando hago la compra en la tienda los items no aparecieron en mi bolso personal dos items del set cash pirata no estan solo tengo 2 partes guantes y torso y faltan las botas y los pantalone, yo se que es una empresa nueva y puede haber errores pero les pido que miren el historial de compra con el cash de mi cuenta y podran verificar que solo realice las compras de set cash nada mas, les pido vean mi historial de juego las cosas que compre y veran que el cash se desaparecio y los items no llegaron a mi bolso nunca. espero una respuesta favorable ya que inverti dinero real y tengo derechos cuando estos tipos de errores pasan .
    atte.
    martin bernales

    chicholina nick game
     
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  2. [GM]Ronin

    [GM]Ronin RedFox Games Staff Member

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    Hi SirElche,

    Please send us a support ticket if you are having issues with the game items. Also if possible send it the ticket in English so we can understand the issue.

    Thanks
    RedFox Games
     
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  3. SirElche

    SirElche New Member

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    Hi GM RONIN
    I just sent a new ticket with the image of boucher recharge my account and explaining the missing items
    two items Store buy me missing cash
    pants pirate option 1 lvl 40
    boots pirate option 1 lvl 40
    I explain in the ticket and sending the image baucher recharge,
    you also have a personal record of each character in the game in which they can see whether it is true or false
    I ask a quick fix and you just have the tools to verify errors.
    Thank you
     
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  4. SirElche

    SirElche New Member

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    It will be attended?
    I need my missing items, I explained the bug and present my code recharged via ticket
    It is possible for someone to solve my problem staff?
    or I give up for lost my stuff?

    o_O
     

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