So... I didn't played for a while. I have 3 characters on my account. One is (around) level 120, the other two are 80. Yesterday I tried to play again and I saw that I have no skills any of my characters. Nothing, not even the basic ones. It looks like I never learned any skill. I have opened a ticket for this issue and I got an answer. The support team told me that they "had implemented a class balancing skill update, in which a server wide skill reset was necessary" and I have to retrain all the skills again for my character. All they said is that "your characters qualify for Increases Kung Fu Experience (3 Hours)". Really? 3 hours? Can I retrain dozens of skills on all my characters in 3 hours? Can't you, RedFox fix your mistake? Don't you have any backup since before you messed it up? You can check what skills I had and restore my skills.