Instead of sending a ticket to resell your secondary password, you can speed up the process (and they will most likely tell you this too) by sending an e-mail directly from your e-mail address just so they can verify the identity of the account holder requesting the reset. Email : rumblefighter@redfox.freshdesk.com Topic : Resell Password Reset Inside the e-mail, write "My Rumble Fighter IGN (in-game name) is <Your IGN here>, I would like my resell password reset. If successful, you should get an e-mail indicating that a ticket was made shortly after you send the e-mail off.