Cant receive Event Quest

hi GM,
My character id Pouch,
Server Tao.
My character no receiced any event quest (daily and weekly), however i have finished Frozen quest.
i sent my ticket last saturday, but on see u reply me.

 

what wrong with me? why don't u not reply my ticket, GM? it's 6days since i create my ticket.

 

哈~
左上角有提示嗎？

 

no, i didn't receive it yet

 

Can you explain to me Why you not reply me? and Why my problem has not resolve yet since 2 weeks??????