[Solved]Server Red Bar

Discussion in 'Game Help and Tips' started by Aklyendos, Oct 6, 2020.

  1. Aklyendos

    Aklyendos New Member

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    When I hit start game everything loads, but the server is unavailable. My brothers game works though, and the server on his screen is not red. I have restarted my computer, and the game multiple times and it still does not work. Not sure how to proceed.
     
  2. Emporioz

    Emporioz Active Member

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    This issue is typically caused by Windows Security or Anti-virus have either deleted or quarantined a file from the TwelveSky2 Folder.
    1. Check if your AntiVir moved files associated with TwelveSky2 Classic into quarantine and restore the files.
      • Open the AntiVir user interface and click Security → Quarantine.
      • Tick the desired file and Restore.
    2. Check if your WinDefender moved associated with TwelveSky2 Classic into quarantine and restore the files.
      • Open Windows Security.
      • Select Virus & threat protection and then click Protection history.
      • In the list of all recent items, filter on Quarantined Items.
      • Select an item you want to keep, and take an action, such as restore.
    3. Whitelist those files within your AntiVir/WinDefender/Firewall
      • Open Windows Defender Security Center.
      • Click Virus & threat protection.
      • Click Virus & threat protection settings.
      • Scroll down to Exclusions.
      • Click the Add or remove exclusions.
      • Click the Add an exclusion button to display a drop-down list.
      • Select Folder.
      • Continue with the on-screen directions to add the new folder exclusion.
     
  3. Aklyendos

    Aklyendos New Member

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    I have already done all that, I have no items quarantined from the12sky2 classic folder (previously I did and I restored them all and allowed). I also added the whole folder as an exclusion so the AntiVirus would not mess with any of the files.
     
  4. Aklyendos

    Aklyendos New Member

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    I ended up leaving the Anti-virus exception in for the folder path and then uninstalling and reinstalling the game and now I can select the server.
     
  5. [GM]Ryu

    [GM]Ryu RedFox Games Staff Member

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    Typically this issues occurs whne there are missing files on the install due to a false positive read on either the Windows Security or Anti-virus software we appreciate the additional information about the folder path.
     

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