Game Start button is not working after update

Discussion in 'General Discussion' started by Linado, May 13, 2020.

  1. [GM]Ahri

    [GM]Ahri RedFox Games Staff Member

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    This is the launcher that you want to use to launch the game.
    upload_2020-5-13_17-29-51.png
     
  2. [GM]Ahri

    [GM]Ahri RedFox Games Staff Member

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    When we have a new client update, this Launcher error typically occurs when a file or files are being blocked by anti-virus or Windows Security. Go to Windows Security>Virus Protection>Protect History check if Nine Dragons. exe files have been blocked or Quarantined/deleted. If it's been deleted you might have to reinstall the game client. To avoid it simply add the Nine Dragons Folder .exe files to your Allowed Threats as it seems to have a false positive read since it's an .exe files.
     
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  3. Daoji

    Daoji Active Member

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    I have no security running on my 9D system. Quarantine folder is empty, block list is blank. Defender is disabled. User Account Control is off...
    I run a fairly sparse & dedicated (9D is given high priority) system to get every drop of performance from my laptop.
     
  4. Daoji

    Daoji Active Member

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    Thank you all for the replies.
    I'll try again another day =( Maybe the next update will fix it
    ---------------------------------------------------------------

    I literally have no comment to the reply to my support ticket:

    Me to Support:
    After May 12 patch I have not been able to start the launcher:
    - I have installed 5+ times, deleted the folder and files, as well entries in registry (after my 3rd install attempt).
    - Neither IE or FF browser will work---the START button is not functioning.
    Any advice?

    Support to me:
    Please try completely uninstalling all previous versions using the Control Panel including any shortcuts on your desktop. After you have done so, please check for older install files and move them to the trash bin. Then download a new installation file and reinstall the game.

    If you have any further issues or concerns, please let us know.
     
    Last edited: May 13, 2020
  5. TheDarkness

    TheDarkness Active Member

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    Same here, uninstall the game and reinstall completely, spent around 15 minutes for updating game but eventually still unable to run the game. The game start button unable to click, please see the XLauncher.log. I have 2 PC, 1 running Windows 7, and another running Windows 10 both the same issue.


    =============================================================================
    Startup log...
    2020-5-14 / 21:7:27
    =============================================================================
    Launcher section 2...
    Start launcher sub module
    WSAStartup...
    Trace start...
    Create menu
    Create windows object
    FMOD : Check FMOD version
    FMOD : Set output device
    FMOD : Enumelate sound driver
    Initialize background Flash
    Package Message : Package opened [XLauncher.xp]
    Initialize background Image
    Package Message : Package opened [XLauncher.xp]
    Initialize web browser control
    read UI string 1
    Move notice browser window
    connect to web : phase 1
    Before bavigate notice page
    Move update notice browser window
    Set browser static
    Link web page : Phase 1
    Link web page : Phase 2
    Resize : log list control
    Initialize : log list control
    Change color : log list control
    Change style : log list control
    Hide window : log list control
    Initialize status text
    Initialize title control
    Initialize gui buttons
    Initialize complete
    Begin patch works.
    Check exe version.
    Get server info.
    Start version check.
    Start : cvs.
    Create socket object...
    Created socket object...
    Connect to version server...
    Connected to version server...
    Recieve version...
    Recieved version...
    Close socket...
    Server version : 201
    End version check.
    Download thread : http://nine_dragons.cdn.playredfox.net/cdn/Patch/Live/PATCH.PSC -> D:\9Dragons Awaken\PATCH.PSC
    Parse patch script
    client patch number : 200 patch script patch index : 200
     
  6. Daoji

    Daoji Active Member

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    *bump*
    So far, the only thing I have not done is reinstall Windows (not happening!!), and rollback drivers (graphics and maybe sound).

    Maybe I'll tackle drivers tonight. If that does nothing, I will wait for the next update.
     
  7. BirdbrainX

    BirdbrainX Well-Known Member

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    Did you enable "run as administrator" under the launcher properties? It worked for a league mate of mine.

    She said right clicking on the launcher icon and running it under administrator doesn't work, but when she took my advise to change the properties of the launcher, it did.

    [​IMG]
     
  8. TheDarkness

    TheDarkness Active Member

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    Tried compatibility troubleshooter and select run in Compatibility mode still the same issue. But last 2 days my windows updated hence I am not sure whether the update contributes to the problem with 9Dragon or not.
     
  9. [GM]Ahri

    [GM]Ahri RedFox Games Staff Member

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    It seems like your client didn't successfully patch to 201. Downloading a fresh client will resolve the issue.
     
  10. TheDarkness

    TheDarkness Active Member

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    I downloaded a fresh installer under folder RedFoxDownloader\Nine Dragons Awaken\160524 and run the 9DSetup.exe, after the installation completed, run the launcher then game update for around 15 minutes. I did many times remove and reinstall like this but all same issue.
     
  11. [CM]NineArts

    [CM]NineArts RedFox Games Staff Member

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    Please try completely uninstalling all previous versions using the Control Panel including any shortcuts on your desktop. After you have done so, please check for older install files and move them to the trash bin. Then download a new installation file and reinstall the game.

    Also, if you haven't done so, please make sure direct x, all of your drivers, and your current version of Windows are all up to date with their latest service packs.
     
  12. TheDarkness

    TheDarkness Active Member

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    I think as Ahri mentioned update failed is correct, but somehow I cannot manage to complete the update. When installation completed, click Run the game directly then ndlauncher2.exe executed; it will spend a while to download updating. After the update complete, the Start button able to click, then the gameguard updating. After the gameguard update completed, the NineDragon.exe now launch, but there is an error popup window with error Failed to update successfully. After close this, then I never able to click the Start button again. To uninstall the game, I always used XERASER.EXE allows removing all shortcuts and registry automatically.

    upload_2020-5-15_7-2-32.png
     
  13. [CM]NineArts

    [CM]NineArts RedFox Games Staff Member

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    You may have to repeat the reinstall process. However, before running your client, please make sure to add all files including GameGuard to the exception list of your anti-virus/firewall.
     
  14. TheDarkness

    TheDarkness Active Member

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    Tried install using Steam same issue, same error popup :(
     
  15. Daoji

    Daoji Active Member

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    uninstalled, cleaned system (includes registry entries), copied setup.exe and unicows.dll (2020 version) to external drive, reformatted D drive, cleaned C, place copy of setup and unicows on C..
    12+ full re-installs and counting.

    Still convinced there is a conflict with new update and certain system set-ups (hardware, drivers etc) ---obviously not an OS thing --- which will most likely be corrected next update, and we'll be able to click on that START button.
     
  16. Daoji

    Daoji Active Member

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    correct - 'run as admin' is checked in the compatibility tab, as well ran from run command:
    windows+R [enter] NDLAUNCHER.exe [enter]

    all compatibility modes were tried, as well.
     
  17. [GM]Ahri

    [GM]Ahri RedFox Games Staff Member

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    Hi everyone, our tech team just purge the client patch. Could you try again and let us know if you can update it to P201?
     
  18. Daoji

    Daoji Active Member

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    Nope =( 9D has changed ... error
     
    Last edited: May 14, 2020
  19. [GM]Ahri

    [GM]Ahri RedFox Games Staff Member

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    Can I see your XLauncher log? Just copy and paste as a reply.
     
  20. Daoji

    Daoji Active Member

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    the xlauncher log is large, as it includes all the updates, and I am sure I'll exceed character count. I excluded the updates. I can forward the file via ticket if need.

    log from the only time the Start button works
    Startup log...
    2020-5-14 / 16:5:28
    Launcher section 2...
    Start launcher sub module
    WSAStartup...
    Trace start...
    Create menu
    Create windows object
    FMOD : Check FMOD version
    FMOD : Set output device
    FMOD : Enumelate sound driver
    Initialize background Flash
    Package Message : Package opened [XLauncher.xp]
    Initialize background Image
    Package Message : Package opened [XLauncher.xp]
    Initialize web browser control
    read UI string 1
    Move notice browser window
    connect to web : phase 1
    Before bavigate notice page
    Move update notice browser window
    Set browser static
    Link web page : Phase 1
    Link web page : Phase 2
    Resize : log list control
    Initialize : log list control
    Change color : log list control
    Change style : log list control
    Hide window : log list control
    Initialize status text
    Initialize title control
    Initialize gui buttons
    Initialize complete
    Begin patch works.
    Check exe version.
    Get server info.
    Start version check.
    Start : cvs.
    Create socket object...
    Created socket object...
    Connect to version server...
    Connected to version server...
    Recieve version...
    Recieved version...
    Close socket...
    Server version : 201
    End version check.


    after update log entries:
    Start : cvs.
    Create socket object...
    Created socket object...
    Connect to version server...
    Connected to version server...
    Recieve version...
    Recieved version...
    Close socket...
    Server version : 201
    Message: Start 9Dragons Awaken.WSA Cleanup...
    End of launcher sub module
    =============================================================================
    End of log.
    2020-5-14 / 16:16:47
    ==================================================================Code by _X=
     

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